We understand the occasional need to cancel an appointment. Please notify us of any cancellation at least six business hours in advance. A 50% service fee will be charged to your credit card for cancellations with less than six hours notice. Full cost of your service is charged for appointments missed without notice. Personal spa days and the Couple’s Mini Spa Retreat require twenty-four hours notice for changes/cancellations. Group spa events and workshops have unique cancellations policies that will be clarified at the time of reservation.